Privacy policy

At Franco Insurance LLC, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, how we share it, and the measures we take to protect it. By interacting with our website, services, and communications, you consent to the practices described in this policy.

Information We Collect

To provide you with our insurance services, we collect various types of personal information, which may include:

• Contact Information: Name, mailing address, email address, and telephone number.

• Personal Identifiers: Driver’s license number, date of birth, and gender.

• Policy and Financial Information: Details about your existing or past insurance policies, banking information for payments, and credit card details.

• Risk-Related Data: Information necessary to assess and underwrite insurance policies, such as vehicle information (VIN, mileage), property details, and claims history.

• Health Information: For certain types of policies, such as life or health insurance, we may collect sensitive health-related data.

• Communications Data: Records of your interactions with us, including emails, phone calls, and text messages.

• Online Activity Information: Data collected through cookies and other tracking technologies when you visit our website, such as your IP address, browser type, and pages visited.

How We Use Your Information

We use your personal information to provide and improve our services, including:

• To Process Quotes and Applications: To evaluate your insurance needs, generate quotes, and process applications for new policies.

• To Manage Your Policies: To service your insurance policies, process billing and payments, and handle renewals.

• For Communication: To communicate with you regarding your policies, quotes, claims, and other service-related matters via email, phone, and text message.

• To Process Claims: To assist in the processing of claims with insurance carriers and third-party administrators.

• For Marketing Purposes: To inform you about products, services, or promotions that may be of interest to you, based on your explicit consent where required.

• For Business Operations: To improve our services, conduct data analysis, and comply with legal and regulatory obligations.

Information We Share

We may share your personal information with third parties only when necessary to provide our services and manage our business operations. This includes:

• Insurance Carriers: We share your information with the insurance carriers we represent to obtain quotes, underwrite policies, and facilitate claims.

• Third-Party Service Providers: We may share your information with service providers who perform functions on our behalf, such as payment processors, customer relationship management platforms, and IT support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

• Legal & Regulatory Authorities: We may disclose your information when required by law or in response to legal processes, such as subpoenas, court orders, or government requests.

SMS Consent & Data Sharing:

We take your mobile privacy seriously. We do not share, sell, or rent your mobile opt-in data or SMS consent with any third parties or affiliates. Your consent to receive SMS messages from our agency is used exclusively by us for the purposes you have authorized.

SMS & Text Messaging Policy

By providing us with your mobile number and consenting to receive SMS messages, you agree to receive text messages from [Your Insurance Agency Name] for purposes such as appointment reminders, policy notifications, and important alerts. Message and data rates may apply. You can opt out of receiving SMS messages at any time by replying STOP to any message you receive. Your decision to opt out will not affect your ability to use our other services.

Data Security

We employ a combination of physical, electronic, and procedural safeguards to protect your personal information from unauthorized access, use, or disclosure. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

Your Choices and Rights

You have the right to access, update, or correct your personal information. You also have the right to opt out of receiving marketing communications from us. If you wish to exercise these rights, please contact us using the information below.

How to Access This Policy

This Privacy Policy is easily accessible via a link in the footer of every page on our website. For your convenience, a link is also provided on all web forms where we collect your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

8540 Homeplace Dr

Jacksonville, FL 32256

(904) 659-0694

 andrii@insurancefranco.com