SMS Terms & Conditions

By providing your mobile phone number and opting in to receive SMS messages from Insurance Franco, you are agreeing to these Terms and Conditions. This agreement outlines the terms of your consent and your use of our SMS messaging service. Please read these terms carefully.

SMS Messaging Program Description

Our SMS messaging program is designed to provide you with timely and valuable information related to your insurance policies and services. The messages we send are strictly non-promotional and are intended to assist with the management of your account, policies, and claims. By opting in, you acknowledge that you are the owner or authorized user of the mobile phone number provided.

Types of Messages You Can Expect

The messages you receive will be directly related to your engagement with our agency. These include, but are not limited to, the following use cases:

• Account Notifications: Alerts regarding your account status, such as policy payment reminders and confirmations of profile changes.

• Appointment Reminders: Confirmations and reminders for scheduled meetings or consultations with your agent.

• Policy & Billing Alerts: Notifications about an upcoming policy renewal, expiration, or important updates to your billing information.

• Claims Status Updates: Timely notifications regarding the progress of a submitted claim, from initial filing to resolution.

• Customer Care: Direct responses to simple inquiries or follow-up messages from our support team to ensure your requests have been fulfilled.

Important Disclosures

Your use of our SMS service is subject to the following conditions:

• Messaging frequency may vary. The number of messages you receive will depend on your account activity and specific use cases you have opted into.

• Message and data rates may apply. Standard message and data rates may be charged by your mobile carrier. Insurance Franco is not responsible for these charges.

• To opt out at any time, reply STOP to any message. You will receive a final message confirming your opt-out status.

• For assistance, reply HELP or visit our website at https://www.insurancefranco.com for additional support.

Opting In and Out

To opt-in to our SMS messaging service, you may provide your consent through a web form on our website, verbally to an agent, or by texting a keyword. Once you have opted in, you can unsubscribe at any time by simply replying STOP to any text message you receive. You will then receive a final confirmation message that you have been unsubscribed and will no longer receive further messages unless you explicitly opt-in again.

No Guarantee of Delivery

We do not guarantee that all messages will be delivered to your phone. Mobile carriers are not liable for delayed or undelivered messages.

Changes to Terms

These SMS Terms & Conditions may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Terms & Conditions on this page. Your continued use of the SMS service following such changes constitutes your acceptance of the new terms.